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FAQ – Green Heat Pellet Fire

Green Heat Pellet Fire Frequently Asked Questions

The Green Heat Pellet Fire also adds ambience and atmosphere to a new contemporary home as a secondary heating source.

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The Heatmaster Green Heat pellet fires are an efficient heating source capable of heating up to 80sqm
It is important to empty and clean the burner pot after each use The glass door will need to be wiped down and cleaned after use
The Green Heat pellet fires have a flue fan and an adjustable room fan which can be heard during operation. You may also hear pellets drop into the burner pot Heatmaster recommends that you visit your nearest display dealer to see, feel and hear the Green Heat pellet fire in operation prior to purchasing
If the display panel reads “Ignition failed” simply press the “on” button for 5 seconds to reset the system. You can then try to start the fire again Ensure that the burner pot has been emptied and cleaned Ensure that the pellet delivery tube and auger are clear of any blockages
No, the Green Heat fire is designed specifically for Heat pellets
Yes, there is a standard 3 pin plug that provides power for the Auger (pellet feeding motor) and the fans which is required for the unit to function
There is very little smoke associated with the pellet fire however on initial start up and shut down you may see / smell a little smoke
The Heatmaster Green Heat Pellet Fire is a modern and sustainable home heating solution that burns recycled waste sawdust pellets. It combines the convenience of a gas fire with the warmth and efficiency of a wood fire.
Pellet heaters can be a very economical heating choice for several reasons:

  • High efficiency: With an 86% efficiency rating, the Green Heat Pellet Fire converts a high percentage of fuel into heat, minimising waste and reducing fuel costs.   
  • Fuel cost: While pellet prices can vary, they are often competitive with other fuel sources, and the ability to control the feed rate and temperature allows for precise fuel usage.  
  • Reduced labour: Unlike wood fires, there's no need to chop or store wood, saving you time and effort.
  • Consistent heat: Pellet fires provide consistent and even heat distribution, avoiding the temperature fluctuations often experienced with other heating methods.  
The Green Heat Pellet Fire boasts an impressive efficiency rating of 86%.
The pellets are loaded into the hopper located on top of the Green Heat unit. It features automatic ignition and adjustable settings for 5 flame and fan settings. The fire can be controlled using the remote control or the display panel on the unit.
The Green Heat Pellet Fire uses recycled waste sawdust or wood shavings as fuel, which is a carbon-neutral and sustainable resource. This helps reduce reliance on traditional fossil fuels and minimises environmental impact.
The Green Heat Pellet Fire can heat approximately 80 square metres.
The Green Heat Pellet Fire is currently available only for locations within Victoria, Australia.
The dimensions are: 

  • Height: 1050mm 
  • Width: 525mm 
  • Depth: 545mm
The minimum clearances to combustible materials are: 

  • Back: 150mm 
  • Side: 545mm 
  • Top: 76mm
  • Front: 1000mm
Minimum clearances to non-combustible materials are: 

  • Side: 75mm
  • Front: 300mm
Yes, the pellet fire must sit on a non-combustible material which must also protrude a minimum of 300mm in front of the fire and 75mm on the sides.
Yes, the Green Heat Pellet Fire can be flued either vertically or horizontally.
We can supply the pellets directly to you or help you find a local supplier.

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